Shipping Policy
Last updated: 10/18/2025
Processing Time
We strive to process all orders within 1-2 business days (Monday through Friday, excluding holidays). Since all orders are made-to-order from our small shops nestled in the foothills of the Appalachian Mountains, there could be delays during high volume times.
We process orders 7 days a week, 365 days a year. Each batch is carefully crafted with mountain-fresh quality you can taste.
Shipping Coverage
We ship our artisan freeze-dried candies across the United States from our mountain location. Shipping costs are calculated at the time of order based on your location and package weight.
Continental United States
- Available to all 48 continental US states
- Standard ground shipping (5-7 business days)
- Expedited shipping options available
- Rates calculated at checkout based on destination
Alaska & Hawaii
- Shipping available to Alaska and Hawaii
- Extended delivery times (7-14 business days)
- Shipping costs calculated at checkout
- Please review shipping costs during checkout process
Shipping Rates
All shipping costs are calculated in real-time at checkout based on your delivery location, package weight, and selected shipping speed. This ensures you receive the most accurate and competitive shipping rates available.
Shipping from our mountain facility in the Appalachian foothills ensures your freeze-dried treats maintain their quality during transit, with careful packaging designed to preserve freshness and prevent damage.
Special Handling
Our freeze-dried candies are carefully packaged to maintain freshness and prevent damage during shipping. We use:
- Protective cushioning materials
- Moisture-resistant packaging
- Temperature-controlled shipping when necessary
Tracking Your Order
Once your order ships, you'll receive a tracking number via email. You can track your package through our website or directly with the shipping carrier.
Delivery Issues
If you experience any delivery issues, please contact us immediately. We'll work with the shipping carrier to resolve:
- Lost packages
- Damaged items
- Delayed deliveries
- Incorrect addresses
Address Changes
If you need to change your shipping address, please contact us within 24 hours of placing your order. Once an order has shipped, we cannot change the delivery address.
Contact Us
For any shipping-related questions or concerns, please contact our customer service team. We're here to help ensure your Marla's candies arrive fresh and delicious!